Contact Us

To check the status of your order, please check your Accounts page and enter your login.

We update our tracking information as soon as it is available, although it is common for the carriers to take some time to update your link even after we have handed it to them - as the first update normally occurs once they have got it back to their main hub and are preparing it for delivery. So if your link isn't updated straight away once we ship please don't worry as the parcel is still on its way to you but the carrier just needs some time to make their updates!

Our orders are fulfilled on a rolling basis. That means when we get your order, we try and pack and ship it to you as fast as we can meaning we may not always be able make edits to an order once it is made.

For any order update requests please get in touch with customerservice@twowombats.com as soon as possible and we will do our best to make any changes before it ships!

Our orders are fulfilled on a rolling basis. That means when we get your order, we try and pack and ship it to you as fast as we can meaning we may not always be able to cancel an order once it is made.

For any cancel requests please get in touch with customerservice@twowombats.com as soon as possible and we will do our best to halt the order before it ships!

If something is wrong with your order, please contact customer support immediately at customerservice@twowombats.com. To speed up the process, please do share photographs of the items if possible.

Why does this happen?

There are two ways brands refer to strength, one is nicotine per mg and the other is nicotine per pouch. We have chosen to try standardise strength across all products on Two Wombats meaning we use the Strength per pouch measurement to allow our customers know which strengths they should buy on all products across all brands. The challenge is that different brands describe strength in different ways.

Some Brands (TACJA, 77, XQS and others) have their Strength per mg on their cans and that is what causes confusion. If you are used to a strength of say 10mg per pouch then the can with 20mg on the front is the correct. If a pouch weighs 0.5g (different pouches weigh different amounts), it's 20mg/0.5,so it is 10mg per pouch.

If something is wrong with your order, please contact customer support immediately. To speed up the process, please do share photographs of the items if possible.

Why does this happen?

Sometimes we make a mistake, we apologise.

Sometimes the package is split into two parcels.

If an item (sometimes called containers, cans or tubs) is missing, please let us know.

Reach out to us at customerservice@twowombats.com and we will resolve things for you as quickly as possible!

Stop using the product and consult a healthcare professional. Contact our customer support team at customerservice@twowombats.com to report the issue and request a return or exchange - we will also make sure to audit the specific product and batch throroughly and inform any suppliers or brands involved.

If something is wrong with your order, please contact customer support immediately. To speed up the process, please do share photographs of the items if possible.

Why does this happen?

Sometimes brand refreshes where they change the name of the product. We try and flag this ahead of time on our site, but aren't always successful :/

Sometimes we make a mistake. We apologize, but if you reach out to us at customerservice@twowombats.com we will resolve things for you as quickly as possible!

If something is wrong with your order, please contact customer support immediately. To speed up the process, please do share photographs of the items if possible.

Contact us at customerservice@twowombats.com and we will make sure to resolve things for you as quickly as possible!

We apologise that this has happened. Please send us a photograph of the product with the barcode and expiry dates and we will quickly resolve things for you.

While there are freshness audits at our warehouse at point of Goods In and on stock we have in storage sometimes expired cans can slip through the net as we can't check every single can, but if you reach out to at customerservice@twowombats.com we will maek sure to resolve things for you as soon as possible.

Once your order has shipped, we'll send you a confirmation email with a tracking link that will lead you to your accounts page which has all the info you need on your current order, its tracking, and your full order history.

If you don't have the tracking link for some reason please check your Accounts page here and enter your login to get all the tracking info.

We update our tracking information as soon as it is available, although it is common for the carriers to take some time to update your link even after we have handed it to them - as the first update normally occurs once they have got it back to their main hub and are preparing it for delivery. So if your link isn't updated straight away once we ship please don't worry as the parcel is still on its way to you but the carrier just needs some time to make their updates!

Check around the delivery location and with neighbors. Please check the tracking link, as often they will have a photo of where they left the parcel. If the order is still missing please contact our customer support team at customerservice@twowombats.com and they will help resolve things for you as soon as possible!

At present, our US warehouse only ships to the United States.

Contact customer service as soon as possible to apply the promo code, depending on the status of your order.

Check our our refer-a-friend program. Subscribe to our newsletter, check our homepage, and follow us on social media for the latest deals.

Ensure correct input, check for specific conditions (like minimum spend), and check the expiry date. Contact support if issues persist.

Our orders are fulfilled on a rolling basis. That means when we get your order, we try and pack and ship it to you as fast as we can meaning we may not always be able make edits to an order once it is made. Please reach out to our customer service as soon as possible if you do need a change and we will do our best to make any updates before it ships.

Important to note that carriers are flexible even post ship so shipping addresses can often be updated by the customer on the carrier's own website while it is in transit.

For any order update requests please get in touch with customerservice@twowombats.com as soon as possible!

Nicotine Pouches are a new product that is an innovation in nicotine usage.

Nicotine Pouches come in containers (sometimes called containers, cans or tubs). Inside each contain is a number of pouches, different by each brand. 

Nicotine Pouches are not typical tobacco, snus, vapes, or anything like that. Wikipedia link for more information.

What goes into it? Water, Plant-Based Materials, Flavors, Sweeteners, and Nicotine.

What's not in it? No Tobacco, No Smoke, No Vapes, No Odour.